FAQ

What is Indiana Health Alert Network?

The Indiana Health Alert Network for Indiana (IN HAN) is a mass notification system intended to distribute health alerts to healthcare providers and public health professionals across the State of Indiana.

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Does the new IN HAN system replace the old one?

Yes, the new system replaces the former version of IN HAN.

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What is the URL for IN HAN?

The URL is https://ihan-in.org/. If you experience problems accessing the site from your favorites, you may need to type the URL and resave it in your favorites.

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Who may register?

IN HAN is a system for healthcare and public health providers. The ISDH will verify individuals registering for different organizations within the system. New users may only join organization that are applicable to their profession.

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How do I register?

Registering is as simple as logging on to the web site and entering the information requested. Select “Register Now” button on the home page to begin the registration process. You should have information about your current employer and contact information available in order to complete the registration process. You may start and stop the registration process at any time. Simply login to the system using the user - name and password you have created to complete any sections you have not finished.

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Who can see my personal information?

You can see your own information and manage your own account. The system administrator and the vendor contracted to maintain the Site and its services will have access to the data. Anyone with access to the data will be trained in proper security and privacy procedures. Your information will be contained within a central, secure database. Your information will ONLY be used to contact you with health alerts.

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Is my information safe?

Every possible step relating to data integrity and security is taken by the staff in order to prevent abuse and protect participants’ privacy. Please review the Privacy Policy and contact us if you would like further information.

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What if I already have an account with SERV-IN?

IN HAN and SERV-IN utilize a single sign on. While each system requires an account, users may

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What is SERV-IN?

SERV-IN is an initiative to pre-register, manage, and mobilize clinical and non-clinical volunteers to help in responding to all types of disasters. The volunteer management system is part of a nation-wide effort to make sure that volunteer professionals can be quickly identified and their credentials checked so that they can be properly utilized in response to a public health emergency or disaster. If you are interested in registering on SERV-IN, you may do so at www.SERV-IN.org

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Are there password requirements for the new system?

Yes. Instructions for creating a "strong" password which meets ISDH requirements will be given when you create or change your password. Current users will be prompted to change their password when logging into the new system the first time.

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How do I change or update the information in my profile?

Once a new user has completed the registration process, you will be able to log in to your account using your username and password to update your account information. Current users may update profile information at any time by logging into the system.

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How often should I update my information?

We request that you update your information any time you have a change in status. In addition, we recommend that you check your profile and update as needed every six (6) months. Correct contact information must be kept up to date or your receipt of health alerts may be limited.

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What are the categories of Health Alert messages?

Health Alert: Conveys the highest level of importance and warrants immediate action or attention. Health Advisory: Provides important information for a specific incident or situation and may not require immediate action or attention. Health Update: Provides updated information regarding an incident or situation and is unlikely to require immediate action. Health Information: Provides general health information which is not considered to be of an emergent nature.

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Can I choose how I want to receive information for the different categories of messages?

No. The sender of the message chooses the category of the message which then triggers the device(s) that will receive the e-mail. The devices are email, text message, or phone.

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How is it determined which device(s) is used to receive the information?

The sender of the information will determine the category of the message and the following criteria generally will be used: Health Alert: email, phone, and text message Health Advisory: email, phone, and text message Health Update: email Health Information: email

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If I already responded to an alert that I received, do I still need to respond through my Messages Inbox on the IN HAN site?

No, you may respond via any of the methods in which you received the message.

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How do I obtain help in navigating the new system?

When you are logged in to the IN HAN, you will find a "Help Center" at the top right of the page. The Help Center provides Online Help, Video Help and Quick Reference Guides.

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Who do I contact if I have questions using the new HAN system?

Go to the "Help Center" at the top right of the HAN screen to see if your question is addressed there. If it is not, select the "Contact Us" link at the bottom of the screen or email IHAN-IN@isdh.in.gov.

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